Warranty and after-sales service
Business Support.
When you equip an entire workforce, a fast response to anything unexpected is essential. Here's how our warranty and after-sales service works.
How we equip your business
From first contact to after-sales support, with one point of contact throughout the process.
Tell us what you need
How many devices, for which roles and on what budget.
We select from the phones available
Models and storage options based on what you need and what's available.
You receive a quote
Unit price, quantities, lead times and terms.
We prepare your order
We check every device in the batch before it ships.
You receive the phones at your premises
Delivered to your business, with the corresponding invoice.
We're still here for you
Warranty and support, with one point of contact for any issues.
If a device fails
The same process for one device as for twenty.
Fault and incident reporting 638 356 664You let us know
We give you instructions
We receive the device
We check it
We tell you what we find
We send it back to you
Shipping and turnaround times
Who pays for shipping
We do. If there's an issue, we cover shipping both ways.
How long it takes
Within up to 72 working hours from when the device reaches us.
How we fulfil your order
What you should know before placing a multi-unit order.
Replacement device
If you can't be without a phone while we repair yours, we can send you a replacement.
If you're interested, get in touch and we'll explain the conditions.
Large orders
As long as there's stock, we can fulfil orders for many units in one go. Tell us how many you need and we'll confirm availability.
Delivery
Within up to 72 working hours in mainland Spain and the Balearic Islands. To the Canary Islands, Ceuta and Melilla and to the rest of the countries, the delivery time shown by the carrier when you place your order.
The warranty in detail
The same terms for every device, regardless of model or grade.
What it covers
- Twelve months' warranty, counted from the delivery date.
- Any functional defect arising from our refurbishment: logic board, screen, camera, buttons or any other component.
- Battery health guaranteed above 85 %.
Frequently asked questions
What is a refurbished product?
A refurbished iPhone is a genuine Apple device that has been checked, cleaned and restored by experts to work like new. At Fonestore, every unit undergoes rigorous technical and cosmetic checks, so we can offer you guaranteed quality at a reduced price.
What condition will my product be in?
It arrives in perfect working order and looking well cared for. You can choose between two cosmetic grades: “Like new”, where you'll barely notice it has been used, and “Good condition”, which may have a few more visible marks but works flawlessly. You'll also see two technical grades: grade MS means the iPhone is in perfect condition but has a compatible component fitted, and grade ID means it works properly but has no facial recognition.
Who refurbishes the products?
Our own team of specialist technicians, with nothing outsourced. We check that every device works properly using specialist software, which also measures battery performance.
What is the difference between a used iPhone and a refurbished iPhone?
A used iPhone is sold as is, with no technical checks or warranty. A refurbished one has been inspected, repaired and tested before being sold, and also comes with a 12-month warranty.
What is the battery health of my refurbished iPhone?
All our batteries are guaranteed above 85 % health. If you want maximum battery life, you can choose models with a new battery at 100 % health.
Does it come with accessories?
Yes. All our refurbished iPhones come with a compatible charging cable and a box.
Are shipping costs included?
Standard delivery is free to every destination: Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla), France, Germany, Italy and Portugal. It arrives within up to 72 working hours. The only paid option is express delivery (24/48 working hours), at €5, available in mainland Spain, the Balearic Islands and Portugal. To the Canary Islands, Ceuta and Melilla delivery is free, but as it is an export, customs and import charges (IGIC or IPSI and clearance) are payable by the customer.
Can I return my order if I'm not satisfied?
Yes. You have 14 days from receiving your order to return it.
Your point of contact
If your business has already bought from us, skip the general form.
Not a customer yet?
Tell us how many devices you need and we'll prepare a quote for you.
Request a quote