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Returns and warranty

This is a translation for information purposes. In case of any discrepancy, the Spanish version prevails.

Last updated: 22 September 2026

Esta página regula la devolución de los productos adquiridos en FoneStore y el alcance de la garantía. Forma parte integrante de las Condiciones generales de venta.

Contact for returns and warranty: incidencias@fonestore.es — support 638 356 664 (Monday and Tuesday from 8:30 to 18:00, Wednesday and Thursday from 8:30 to 17:00, Friday from 8:30 to 14:30)

1. Summary

Item Conditions
Withdrawal without having to give a reason 14 calendar days from delivery, with return costs borne by PERU-RENT SL
Warranty 12 months from delivery, on identical terms for all models and grades
Warranty extension 24 months (30 € per unit, available on the product page)
Transport under warranty Both ways, borne by PERU-RENT SL
Inspection time Up to 72 working hours from receipt of the device

The conditions set out on this page apply equally to consumers, businesses and self-employed professionals.

2. Right of withdrawal (14 days)

Customers may withdraw from the purchase without having to give any reason within the 14 calendar days following receipt of the product.

  1. Comunique su decisión a incidencias@fonestore.es indicando el número de pedido. Puede emplear el formulario de desistimiento, si bien su uso no es obligatorio.
  2. PERU-RENT SL will send you the collection instructions or the corresponding shipping label. The cost of the return is borne by PERU-RENT SL.
  3. Before sending the device, the customer must:
    • back up their data and reset the device;
    • switch off "Find My iPhone" and sign out of iCloud;
    • include the box, the cable and the SIM tray ejector tool, and protect the parcel properly.
  4. The product must be sent within 14 calendar days of giving notice of withdrawal.

Refund: PERU-RENT SL will refund all sums paid, including standard delivery charges, within a maximum of 14 calendar days from receipt of the notice and using the same means of payment used for the purchase. PERU-RENT SL may withhold the refund until it has received the product or until the customer provides evidence of its return, whichever happens first.

If the product is received with damage that was not present at the time of delivery — knocks, new scratches or moisture — or having been tampered with, PERU-RENT SL will inform the customer and may deduct the resulting diminished value from the refund.

3. 12-month warranty

Period: 12 months from the date of delivery. As these are refurbished products, which are regarded as second-hand goods, this is the legal warranty period agreed under article 120.1 of the TRLGDCU.

Scope: the warranty applies on identical terms to all devices, whatever the model and cosmetic grade. It covers any functional defect arising from the refurbishment process and, generally, any lack of conformity of the product with the contract:

  • logic board, screen, cameras, sound, connectivity, charging, buttons and any other component;
  • Face ID or Touch ID, except in the "No Face ID / Touch ID" grade;
  • a battery with a guaranteed capacity above 85 % of its useful life.

Customer's rights:

  1. Repair or replacement with an equivalent unit of the same model, capacity and grade, or better. The choice is the customer's, unless one of the two options is impossible or disproportionate. Both are free of charge: parts, labour and transport both ways are borne by PERU-RENT SL.
  2. Where repair or replacement is impossible, is not carried out within a reasonable time or the defect recurs, the customer may request a price reduction or termination of the contract. If the lack of conformity is minor, only a price reduction will be available.

Exclusions:

  • Wear arising from normal use of the product.
  • Damage caused by knocks, drops, liquids or moisture, or by improper use.
  • Devices opened, repaired or tampered with by third parties other than FoneStore.
  • Issues caused by unofficial software, procedures such as jailbreak or account locks attributable to the customer.
  • Characteristics disclosed before purchase: the signs of use characteristic of each cosmetic grade, the compatible components of the MS grade — including the "unknown part" notice shown by iOS — and the absence of Face ID or Touch ID in the ID grade.
  • The data stored on the device.

4. Extension to 24 months (commercial guarantee)

On the product page you can take out an extension of the warranty to 24 months for the price shown at the time, which is currently 30 € per unit.

  • Guarantor: PERU-RENT SL (FoneStore), whose identifying details are set out in section 1 of the General terms and conditions of sale.
  • Duration: 24 months from delivery. The first twelve months correspond to the warranty in section 3, and the extension adds a further twelve months.
  • Cover: identical to that in section 3 — repair or replacement with an equivalent unit, transport included — with the same exclusions.
  • How to claim: in accordance with the procedure set out in section 5.
  • Statutory rights: this commercial guarantee is additional and does not affect the rights granted to consumers by law for lack of conformity, which are free of charge.

5. Procedure in the event of a fault

The procedure is the same whatever the number of devices affected.

  1. Notification. Send your request to incidencias@fonestore.es or call 638 356 664, stating:
    • the order or invoice number;
    • the IMEI or serial number of the device;
    • a description of the problem and, as far as possible, photographs or video.
  2. Instructions. PERU-RENT SL will send the applicable instructions and, where the device needs to be sent in, the collection arrangements or the shipping label, at no cost to the customer.
  3. Receipt. The device must be sent in reset, with no iCloud account linked and with "Find My iPhone" switched off. Otherwise it cannot be inspected and the time limit will be suspended until the customer unlocks it.
  4. Inspection, within a maximum of 72 working hours from receipt.
  5. Notification of the outcome. If the problem is not covered by the warranty — for example, because of a knock or moisture — PERU-RENT SL will send a repair quotation before taking any action.
  6. Return of the device, repaired or replaced, with transport borne by PERU-RENT SL. Declining the quotation for a problem that is not covered incurs no cost for the customer, who will receive their device back in any event.

6. Damaged, incomplete or undelivered parcel

  • Damaged or opened parcel: as far as possible, note it on the carrier's delivery note and report it within 24 hours, attaching photographs. PERU-RENT SL will send a new unit or refund the amount paid.
  • Product incomplete or different from the one ordered: report it and it will be resolved at no cost.
  • Not delivered within the stated time: report it. Once the carrier confirms the loss, PERU-RENT SL will send an equivalent unit or refund the amount, at the customer's choice.

7. Data stored on the device

Before sending a device, the customer must back up its contents. During inspection or repair the device may be reset to its factory settings, and PERU-RENT SL accepts no liability for any data it contained. All devices received are completely wiped before being put up for sale again.

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