General terms of sale

Last updated: 24 September 2026

1. Identification of the seller

Sales made through fonestore.es and fonestore.com are carried out by PERU-RENT SL (trading as FoneStore), tax number B50747716, with registered office at Plaza Mayor 2, unit 11, 28223 Pozuelo de Alarcón (Madrid), Spain. The registry details appear in the Legal notice.

Email: info@fonestore.es
Returns, incidents and warranty: incidencias@fonestore.es
Telephone: sales 634 669 429 — support 638 356 664
Opening hours: Monday and Tuesday from 8:30 to 18:00, Wednesday and Thursday from 8:30 to 17:00, and Friday from 8:30 to 14:30

2. Scope

These terms and conditions apply to all purchases made in the online shop, whether by private individuals, businesses or self-employed professionals. All customers enjoy identical conditions, including the 14-day right of withdrawal and the warranty.

Where the customer is a consumer, they will also have all the rights afforded to them by the Consolidated Text of the General Act for the Defence of Consumers and Users (TRLGDCU), which take precedence over these terms and conditions.

By ticking the relevant box during the order process, the customer declares that they have read and accepted these terms and conditions in the version published at that time. Keeping or printing a copy is recommended.

3. Products

FoneStore sells refurbished iPhone devices: original Apple handsets which FoneStore's technical team inspects, cleans and, where necessary, repairs before sale. They are not new products, nor are they refurbished by Apple.

Each product states its cosmetic grade and, where applicable, its technical grade:

Grade	Description
As new	Signs of use barely noticeable. Works perfectly
Good condition	May show more visible signs of use. Works perfectly
— 100 % battery	The characteristics of the stated grade, with a new battery at 100 % health
Generic replacement part (MS)	Works correctly with a compatible non-original component. iOS may display the "unknown part" notice
No Face ID / Touch ID (ID)	Works correctly, without face or fingerprint recognition

On all products:

the battery retains more than 85 % of its useful life at the time of delivery;
the handset is supplied reset and free of accounts, with no iCloud and no carrier lock;
the box includes a compatible charging cable and a SIM tray ejector tool. A mains charger is not included.

Characteristics expressly disclosed before purchase — for example, the presence of a compatible component or the absence of Face ID — form part of what was agreed and are not regarded as a defect.

The photographs published are indicative: each unit may show different signs of use within its grade.

4. Prices and taxes

Final price. Prices are stated in euros and are the final price, identical in every country of sale. Delivery charges are shown separately before payment. The tax included in that price depends on the delivery address and on the customer's status:

Delivery to	Customer	Tax
Mainland Spain and the Balearic Islands	All	Spanish VAT (21 %) included
France, Germany, Italy or Portugal	Private individuals, and businesses without a VAT number valid in VIES	VAT of the destination country included (France 20 %, Germany 19 %, Italy 22 %, Portugal 23 %)
France, Germany, Italy or Portugal	Businesses with a VAT number valid in VIES for the same country	Exempt from VAT as this is an intra-Community supply (art. 25 of Act 37/1992): the price is paid without VAT
Canary Islands, Ceuta or Melilla	All	Exempt from VAT as this is an export (art. 21 of Act 37/1992): the price is paid without VAT. IGIC or IPSI tax and customs charges may fall due at the destination, and are payable by the buyer

Exemption applicable to businesses in other Member States. To purchase without VAT, the business must select the "Business" option during the payment process and provide its VAT number. The exemption will be applied only where the number is shown as valid in the VIES system of the European Commission and its Member State matches that of both the billing and the delivery address. Should VIES not respond at that moment, the order will be invoiced with VAT.

Volume discount. Buying several units in a single order gives rise to an automatic discount of 5 € per unit from 3 units and up to 5, and of 8 € per unit from 6, applied to the final price. For orders of more than 10 units, a quotation may be requested.

Pricing errors. If a product were published in error at a price manifestly out of proportion to its market value, the customer will be notified before dispatch so that they may choose between buying it at the correct price or cancelling the order with a full refund.

5. How to order

Select the model, capacity, colour and grade, and add the product to the basket. Additional options, such as an extended warranty, may be taken out on the product page.
In the basket or on the payment page, check the products, the quantities and the delivery method.
State whether the purchase is being made as a a private individual or a business and complete the billing and delivery details. Tax identification will be requested where the invoice requires it: the company tax number from Spanish businesses, the VAT number — optionally — from businesses in other Member States, and the national ID/foreigner ID or identification number from private individuals who request an invoice, make purchases of more than 3,000 € or receive the order in the Canary Islands, Ceuta or Melilla. Spanish numbers are validated automatically.
Select the payment method, read and accept these terms and conditions, and click "Place order". Up to that point you can go back and correct any detail.
Once payment has been made, the customer will receive by email their order confirmation. The contract is concluded upon that confirmation.

The purchase may be made as a guest or through a registered account. In the latter case, the customer can view their orders and invoices in "My account".
The order and the invoice are filed and sent by email. The contract is concluded in Spanish.
If, after payment, a product turns out to be unavailable — for example, because the last unit was sold simultaneously through another channel — the customer will be notified and offered an alternative or a full refund within a maximum of 14 days.

6. Payment methods

Payment is made by credit or debit card, through the payment methods shown on the payment page. FoneStore neither accesses nor stores card details.

The charge is made at the time the order is placed.

7. Delivery

Destinations. We deliver to Spain (mainland, the Balearic Islands, the Canary Islands, Ceuta and Melilla), France, Germany, Italy and Portugal. The available destinations are shown in all cases during the payment process.

Standard delivery is free to mainland Spain, the Balearic Islands, France, Germany, Italy and Portugal. Shipping to the Canary Islands, Ceuta and Melilla costs €60 per order, and express delivery costs €5.

Option	Price	Delivery time	Available for
Standard	Free	Up to 72 working hours	Mainland Spain, the Balearic Islands, France, Germany, Italy and Portugal
Express	5 € (VAT included)	From 24 to 48 working hours	Mainland Spain, the Balearic Islands and Portugal
Canary Islands, Ceuta and Melilla	€60 per order	As indicated by the carrier (includes customs clearance)	Canary Islands, Ceuta and Melilla

Canary Islands, Ceuta and Melilla: delivery costs €60 per order, shown in the basket before payment. FoneStore takes care of the transport service and the correct dispatch of the device, with the handling required for lithium batteries and the invoice enclosed. As this is an export, the shipment goes through customs clearance, which may extend the delivery time by a few days; IGIC or IPSI tax and clearance and import charges may fall due at the destination, and are payable by the buyer.

France, Germany, Italy and Portugal: standard delivery is free. The delivery time is shown on the payment page before the order is confirmed.

Delivery times run from confirmation of payment, in working days. They are estimates and depend on the carrier.
In any event, the order will be delivered within a maximum of 30 calendar days from the purchase. Should this not be possible, the customer may cancel the order and obtain a full refund.
On receipt we recommend checking that the parcel has not been opened and shows no damage, noting any issue on the carrier's delivery note or reporting it within 24 hours to incidencias@fonestore.es. This check makes a claim easier, but failing to carry it out does not limit the customer's rights.
Loss or non-delivery: the risk lies with FoneStore until delivery. Once the carrier confirms the loss, an equivalent unit will be sent or the amount refunded, at the customer's choice.
Incorrect address or recipient not present: if the shipment is returned because of an error in the address provided or because it was not collected, FoneStore will contact the customer to re-send it, which may incur a charge.

8. Right of withdrawal (return within 14 days)

Customers may withdraw from the purchase without giving any reason within 14 calendar days from receipt of the product or, where the products are delivered separately, of the last of them.

How to exercise it: by notifying the decision before the deadline expires, sent to incidencias@fonestore.es, in writing to the address given in section 1, or using the withdrawal form that appears at the end of these terms and conditions, the use of which is not compulsory. Receipt will be acknowledged by email.

Return of the product:

The customer must return the product within 14 calendar days from giving notice of withdrawal.
FoneStore bears the cost of the return and will arrange collection or provide the shipping label.
The handset must be sent with its accessories, suitably protected and with no iCloud account linked and "Find My iPhone" switched off. If it is received locked, the customer will be asked to unlock it and the refund period will be suspended in the meantime.
It is for the customer to back up their data and delete it before sending the device.

Refund:

We will refund all sums paid, including the initial delivery charges, except for any additional cost arising from having chosen a delivery method other than standard, within a maximum of 14 calendar days from receipt of the withdrawal notice.
The refund will be made using the same means of payment used for the order, at no cost to the customer, unless another means is expressly agreed.
FoneStore may withhold the refund until it has received the product or until the customer provides evidence of its return.
The customer will be liable only for any diminished value of the product where this results from handling other than what is necessary to establish its nature and functioning, such as knocks, new scratches or the device having been opened. In such a case, the amount deducted and the reason for it will be notified to the customer.

9. Warranty

The details, exclusions and procedure are set out in the Returns and warranty, which forms an integral part of these terms and conditions. In summary:

12-month warranty from delivery, on identical terms for all devices, whatever the model and grade. As these are refurbished products, which are regarded as second-hand goods, the agreed legal warranty period is one year, as permitted by article 120.1 of the TRLGDCU.
It covers any functional defect, including a battery with a capacity below 85 % of its useful life.
During that period the customer may request repair or replacement at no cost whatsoever. FoneStore bears the cost of transport both ways. Where repair or replacement is impossible or is not carried out within a reasonable time, the customer may request a price reduction or termination of the contract.
Optional extension to 24 months for the price shown on the product page, in the nature of a commercial guarantee.
The warranty does not cover wear arising from normal use, knocks, liquids, the device having been opened or repaired by third parties, or characteristics disclosed before purchase.

10. Invoicing

Every order has its tax document, which is sent by email and can be downloaded from "My account":

Simplified invoice: for private individuals with delivery to mainland Spain, the Balearic Islands, France, Germany, Italy or Portugal, on orders of up to 3,000 €, unless they expressly request a full invoice.
Full invoice: for businesses and self-employed professionals, for private individuals who request one or make purchases of more than 3,000 €, and for all deliveries to the Canary Islands, Ceuta or Melilla, as these are exports. It includes the customer's details and tax identification and, where applicable, the exemption wording.

A private individual who needs a full invoice after the purchase may request one at info@fonestore.es, quoting their national ID or foreigner ID number. To have an invoice issued in a company's name, the "Business" option must be selected and the company name and tax identification provided in the order itself. The tax details on an invoice already issued cannot be changed, save for an error attributable to FoneStore, in which case the corresponding credit note will be issued.

11. Customer service and complaints

Any query, complaint or claim may be addressed to info@fonestore.es, to incidencias@fonestore.es or to the telephone numbers given in section 1. It will be dealt with as soon as possible and, in any event, within a maximum of one month.
The corresponding official complaint forms official.
PERU-RENT SL is not a member of any consumer arbitration scheme.

12. Amendment of these terms and conditions

FoneStore may amend these terms and conditions. Each order is governed by the version published at the time it is placed.

13. Applicable law and jurisdiction

These terms and conditions are governed by Spanish law.

Where the customer is a consumer, they may bring proceedings before the courts of their place of residence and will retain the protection afforded to them by the law of their State of residence in the European Union, where this is more favourable.
Where the customer is a business or self-employed professional, the courts and tribunals of the city of Madrid shall have jurisdiction.

The German, English and French versions are translations. In the event of any discrepancy, the Spanish version shall prevail.

Withdrawal form

(This form should only be completed and returned if you wish to withdraw from the contract. Its use is not compulsory.)

For the attention of PERU-RENT SL (FoneStore), Plaza Mayor 2, unit 11, 28223 Pozuelo de Alarcón (Madrid), Spain. Email: incidencias@fonestore.es

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

Product(s): ____
Order number: ____
Ordered on / received on (*): ____
Name of consumer(s): ____
Address of consumer(s): ____
Signature of consumer(s) (only if this form is submitted on paper)
Date: ____

(*) Delete as appropriate.